Refund and Cancellation Policy

Refund and Cancellation Policy

At YellowHost.Net, we believe in providing our customers with clear, transparent, and easy-to-understand policies regarding refunds and cancellations. This Refund and Cancellation Policy is designed to ensure a hassle-free experience when you purchase our hosting services. Please take the time to review the terms and conditions outlined below for a thorough understanding of your rights.

Refund Eligibility

We offer a 20-day money-back guarantee for all new customers. If you are not satisfied with our hosting services within the first 20 days from your initial purchase, you are eligible for a full refund. Our refund policy applies to the following hosting plans:

  • cPanel Hosting
  • WordPress Hosting
  • Offshore Hosting
  • Reseller Hosting
  • Master Reseller Hosting
  • Alpha Reseller Hosting

However, please note that our refund policy does not apply to:

  • Domain registrations or renewals
  • SSL certificates
  • Setup and installation fees
  • Third-party services purchased through YellowHost

How to Request a Refund

To request a refund, please follow these simple steps:

  1. Log in to your YellowHost account.
  2. Go to the "Billing" section of your account dashboard.
  3. Select "Request Refund" for the relevant hosting plan.
  4. Fill in the required information and provide the reason for your refund request.
  5. Click "Submit Request." Our support team will process your refund promptly.

Once your request is submitted, our team will initiate the refund within 24 hours. Refunds will be credited to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

Cancellation Process

You can cancel your YellowHost account at any time by following these steps:

  1. Log in to your YellowHost account.
  2. Navigate to the "Billing" section and select "Cancel Service."
  3. Choose the hosting plan you wish to cancel and confirm your decision.

If you need assistance with the cancellation process, our 24/7 customer support team is ready to help you via live chat, email, or phone.

Cancellation After 20 Days

After the 20-day refund period has passed, we do not offer refunds. However, you can continue using the hosting service until the end of your billing cycle. Your cancellation will take effect at the start of the next billing cycle, and you will not be charged further.

If you wish to terminate your account, your data will be securely deleted from our servers after 30 days, providing you with ample time to back up any necessary files before termination.

Non-refundable Services

While we offer a generous 20-day refund policy, the following services are non-refundable:

  • Domain Registration and Renewal Fees: These fees are non-refundable once the purchase is completed.
  • SSL Certificates: Once an SSL certificate is activated, it cannot be refunded.
  • Setup and Installation Fees: Any setup or installation fees are non-refundable.
  • Third-Party Software and Services: Any third-party software, plugins, or services purchased through YellowHost are not eligible for refunds.

If you purchased any non-refundable services and have questions about them, feel free to reach out to our support team for assistance.

Account Termination Due to Violation of Terms

YellowHost reserves the right to suspend or terminate accounts that violate our Terms of Service. If your account is terminated due to such violations, no refund will be issued. Common violations that could result in account termination include:

  • Spamming or sending unsolicited emails
  • Hosting illegal content or distributing malicious software
  • Using excessive resources that negatively impact our servers
  • Fraudulent activities, such as identity theft or financial fraud

If your account is terminated for any of the above reasons, you will not be entitled to a refund, and any remaining service time will be forfeited.

Exceptions to Refund Policy

Although we offer a flexible 20-day refund policy, there are a few cases where refunds may not be applicable. These include:

  • If your account was suspended or terminated due to a violation of our Terms of Service.
  • If your refund request was made after the 20-day period.
  • If your payment was processed through a third-party provider that does not support refunds or chargebacks.
  • If you have requested a refund for the same service within the past 12 months.

In these cases, refunds may not be issued, but our support team will review each situation on a case-by-case basis to determine if an exception can be made.

Customer Responsibilities

As a customer, it is your responsibility to provide accurate billing information and to keep your payment details up to date. If your account is canceled due to inaccurate information or missed payments, no refund will be issued.

We also recommend that you back up your data regularly, as we are not responsible for data loss in the event of service cancellation or account suspension.

Conclusion

YellowHost is committed to providing top-notch hosting services with customer satisfaction as our priority. Our Refund and Cancellation Policy is designed to ensure a clear and transparent process for all our users. If you have any questions or need assistance, don't hesitate to contact our 24/7 support team. Thank you for choosing YellowHost, and we look forward to continuing to serve you with excellent hosting solutions!

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